How it works

Howedid how it works step 1

ENTER YOUR CUSTOMER’S BASIC INFORMATION INTO THE DASHBOARD

  • Easily build your customer list
  • Choose between entering them one by one and importing a CSV file with a number of customers
Howedid how it works step 2

SET YOUR POSITIVE BAR THAT WILL DETERMINE THE POSITIVE AND THE NEGATIVE SCORE OF YOUR CUSTOMERS’ EXPERIENCE

  • Decide how the system will react to the feedback provided by your customers by setting a custom bar for a positive scenario, and a negative one.
  • Responses that score the same as your positive bar or higher will be invited to post an online review of their positive experience using the review sites you specify.
  • Responses that score lower will be asked to provide you with a second chance to win them over and turn them into happy customers and to improve your business by learning from their unpleasant experience.
Howedid how it works step 3

REACH OUT TO YOUR CUSTOMERS VIA TEXT OR EMAIL WITH A CLICK OF A BUTTON

  • Use our ready-to-go feedback questions or customize them as you wish.
  • Send your customers an SMS text message or an email.
  • Schedule a campaign for a collective feedback invitation to a number of customers at once or send a quick single invitation to individuals.
Howedid how it works step 4

HAPPY CUSTOMERS WILL TURN INTO POSITIVE REVIEWS WHILE UNHAPPY CUSTOMERS WILL DECIDE WHETHER TO GIVE YOU THE PRECIOUS “SECOND CHANCE” TO WIN THEM OVER

  • Happy customers will land on the review websites of your choice.
  • Unhappy customers will give you a second chance to hear about their experience and work things out, and this way turn them into happy customers for life.
  • Improve your business by listening to your unhappy customers and learn about their experience to deploy the adjustments needed to prevent it from repeating and costing you more business in the future.

TUTORIAL VIDEOS

Sign Up Tutorial

Profile Setup Tutorial

Add New Clients Tutorial

Quick Invitations Tutorial

Campaigns Tutorial

System Notifications Tutorial