ENTER YOUR CUSTOMER’S BASIC INFORMATION INTO THE DASHBOARD
Easily build your customer list
Choose between entering them one by one and importing a CSV file with a number of customers
SET YOUR POSITIVE BAR THAT WILL DETERMINE THE POSITIVE AND THE NEGATIVE SCORE OF YOUR CUSTOMERS’ EXPERIENCE
Decide how the system will react to the feedback provided by your customers by setting a custom bar for a positive scenario, and a negative one.
Responses that score the same as your positive bar or higher will be invited to post an online review of their positive experience using the review sites you specify.
Responses that score lower will be asked to provide you with a second chance to win them over and turn them into happy customers and to improve your business by learning from their unpleasant experience.
REACH OUT TO YOUR CUSTOMERS VIA TEXT OR EMAIL WITH A CLICK OF A BUTTON
Use our ready-to-go feedback questions or customize them as you wish.
Send your customers an SMS text message or an email.
Schedule a campaign for a collective feedback invitation to a number of customers at once or send a quick single invitation to individuals.
HAPPY CUSTOMERS WILL TURN INTO POSITIVE REVIEWS WHILE UNHAPPY CUSTOMERS WILL DECIDE WHETHER TO GIVE YOU THE PRECIOUS “SECOND CHANCE” TO WIN THEM OVER
Happy customers will land on the review websites of your choice.
Unhappy customers will give you a second chance to hear about their experience and work things out, and this way turn them into happy customers for life.
Improve your business by listening to your unhappy customers and learn about their experience to deploy the adjustments needed to prevent it from repeating and costing you more business in the future.